Contact Dolphin Express

Before you fill a contact form or send an email, here is what we actually need to help you: the origin of your shipment, the destination, the commodity (what it is), and your approximate timeline. With those four pieces of information, a Dolphin Express shipping coordinator can give you a realistic quote and catch any obvious problems before they become expensive ones. Without them, the best we can do is estimate — and estimates in this industry are not worth much.

What to Include in Your Message

A useful inquiry covers the basics: where the goods are coming from, where they are going, roughly how much they weigh or how many units are involved, and when they need to arrive. Furthermore, if you have had a bad experience with a previous carrier — damaged goods, unexpected fees, missed deadlines — tell us about it. That context helps us route you around the same problem. In addition, if you have documentation from a previous shipment (a commercial invoice or a packing list), attaching it saves a round of back-and-forth.

We respond to all inquiries within one business day. However, complex freight situations — multi-leg shipments, unusual commodities, time-sensitive deliveries — may take a little longer to assess properly. Consequently, the earlier you reach out before your intended ship date, the better the outcome tends to be.

How to Send Us a Message

Email: hello@dolphinexpress.us

This Dolphin Express shipping team monitors the inbox from Monday through Friday, 9am to 6pm Eastern Time. We are a small operation, which means your message goes directly to someone who can actually make decisions — not a ticketing system. Therefore, clear and specific messages tend to get the fastest and most useful responses.

If your question is general — about customs, packaging, or freight options — you may find the answer already in our shipping blog. For instance, our guide on avoiding customs clearance mistakes answers about a third of the questions we receive by email. As a result, it is worth checking before you write.

Disclaimer: Dolphin Express is an independent freight coordination service. We are not affiliated with any government customs agency or national postal service.

External reference: US Customs and Border Protection (CBP).